Welcome to the cooperative difference.

We’re glad you’re here.

The Hill Country is a special place. Your electric utility is, too. PEC is a cooperative, meaning you’re more than a customer — you’re a member. We look forward to serving you.

Get connected

Moving is hard. Getting power doesn’t have to be.

Review the information below to ensure you have everything
you need to set up your service.

*Information for existing meters only. For new construction, call 877-372-0391.

What you need to establish service​

Personal Information

  • Name
  • Phone number
  • Date of birth
  • Email address
  • Mailing address
  • Service location address
  • Payment method for fees
  • Social Security number or driver’s license number
Additional information for new members only
  • Determine the day of the month you’d like your bill due
  • Name and identification for co-applicant on the account
  • Optional: letter of credit from your previous utility. This could help you avoid paying a security deposit or pay a lower deposit amount.

Applying members pay these two fees

50

Membership Fee

Applies to new members only

Paid up front

Refundable when service is disconnected

Grants membership into the cooperative

50

Establishment Fee

Applies to any request
for service connection

Paid up front, per meter

Nonrefundable

Covers the cost of establishing
new account and electric service

We may require a refundable security deposit

New members can avoid it or pay a lower deposit by providing valid identification and one of the following:

1. A credit assessment that will not affect your credit score

2. Enrollment in automatic bank draft payments (Residential and Farm/Ranch rate only)

3. A letter of credit from your previous utility

Existing members adding an additional meter or moving can avoid a deposit by providing valid identification and one of the following:

1. An established payment history with us

2. Enrollment in automatic bank draft payments (Residential and Farm/Ranch rate only)

0

deposit

Good payment history

Satisfactory credit assessment

Enrollment in automatic
bank draft payments

75

deposit

Low-risk credit assessment

150

deposit

Failure to provide valid identification

Unsatisfactory credit assessment

300

deposit

Commercial accounts only

Failure to provide valid identification

Unsatisfactory credit assessment

Valid identification

Personal accounts:

  • Social Security number and date of birth OR
  • Driver’s license number and date of birth

Business accounts:

  • Corporate tax ID number OR
  • LLP tax ID number

Avoid a deposit

Avoid a deposit by completing one of the following:

1. Demonstrate a good payment history with PEC or your previous electric utility by providing a letter of credit

2. Enroll in automatic bank draft payments. This is only available for Residential and Farm/Ranch rates.

3. Ask for a credit assessment (new members only)

  • Will not affect your credit score
  • Quick – can take place over the phone
  • Eliminate your deposit amount (contingent upon satisfactory credit assessment results)

Pick a billing option

eDraft + eBilling

Paperless billing

+

auto bank draft

2.50

Save $2.50 per month with
eDraft + eBilling

eDraft

Auto bank draft

1.50

Save $1.50 per month with
eDraft

eBilling

Paperless billing

1.00

Save $1.00 per month with
eBilling

Residential and Farm/Ranch Rate. Savings reflected as a credit on your monthly bill.

Do more with PEC’s SmartHub

PEC’s SmartHub is an easy, convenient app that helps you manage your account preferences. Download the app today to pay your bills, report outages, and monitor your energy use. Learn more »

Enroll in Power of Change

PEC’s Power of Change program helps you empower your community by rounding your electric bill to the nearest dollar. The program provides support to area nonprofits through community grants, scholarships for local students, and more. The average monthly contribution is just $0.49 or $6 per year. Enroll today using SmartHub »

Emergency text alerts

Sign up for PEC’s emergency SMS (text) alert service. With this new capability, PEC can send a text message to your mobile phone during an emergency, including prolonged power interruptions and peak energy demand situations. Make sure your mobile phone numbers is listed in SmartHub. Learn More »

Ready to go?

Complete this form and a PEC Member Relations Agent
will be in touch shortly!

Or call us at 888-554-4732, Monday through Friday between
8 a.m. and 5:30 p.m., or sign up for service in-person at one of our offices.

Due to our crew schedules, we cannot set up same-day connections
without posting a $125 fee during business hours (8 a.m - 5 p.m.) and $175 outside of business hours.
You don’t need to be on-site when we connect your power, so feel free to focus on your move.

If you require immediate connection within the next four days, please call us
directly at 888-554-4732. Additional fees may apply.